Assessor Resource

AHCMER304
Recommend irrigation products and services

Assessment tool

Version 1.0
Issue Date: May 2024


This unit of competency describes the skills and knowledge required to recommend irrigation products and services to fulfil the needs of a client.

It applies to individuals who take responsibility for own work and for the quality of the work of others. They use discretion and judgement in the selection, allocation and use of available resources. All work is carried out to comply with workplace procedures.

No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Research store product range

1.1 Accessing relevant sources of information to develop product knowledge

1.2 Identify products according to relevant product information

1.3 Operate store products, machinery and equipment safely

1.4 Demonstrate a broad knowledge of irrigation product range

2. Recommend irrigation products

2.1 Identify client's needs

2.2 Provide details of product specifications and explain to clients to assist buying decisions

2.3 Explain features and benefits of products to clients to create a buying environment

3. Estimate quantities

3.1 Estimate quantities of irrigation products accurately from measurements and information provided according to product requirements

3.2 Provide client with accurate quotation for estimated quantities

4. Advise on irrigation product warranties

4.1 Provide client with clear explanations of the comparisons between products and manufacturer’s warranties

4.2 Confirm individual product warranty terms and conditions from relevant sources of information

4.3 Provide client with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties

5. Negotiate price and payment options

5.1 Explain payment options including store recommended retail pricing for various brand options

5.2 Negotiate individual product prices where necessary to achieve sales

6. Advise on and arrange product service and repairs

6.1 Question client to determine nature of problem

6.2 Identify problem by accessing manufacturer's information

6.3 Offer solutions taking in consideration the nature of problem and available product information

6.4 Identify and discuss the service or repair process

6.5 Quote price and timeline for basic service or repairs

6.6 Obtain client details and record on repair form

6.7 Label item for repair and store securely

6.8 Notify client on completion of service or repair

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

demonstrate and assemble irrigation products and components

determine pump capacities in relation to proposed application

perform basic diagnostic techniques

The candidate must demonstrate knowledge of:

principles and practices for recommending irrigation products and services

manufacturer’s specifications for a range of products

price negotiation techniques and payment options for the store

pump and irrigation equipment characteristics, technical capabilities and limitations

pump and irrigation equipment components, controls, features and functions

store irrigation products and pump range

store product and service and repair policy

Assessors must satisfy current standards for RTOs.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Research store product range

1.1 Accessing relevant sources of information to develop product knowledge

1.2 Identify products according to relevant product information

1.3 Operate store products, machinery and equipment safely

1.4 Demonstrate a broad knowledge of irrigation product range

2. Recommend irrigation products

2.1 Identify client's needs

2.2 Provide details of product specifications and explain to clients to assist buying decisions

2.3 Explain features and benefits of products to clients to create a buying environment

3. Estimate quantities

3.1 Estimate quantities of irrigation products accurately from measurements and information provided according to product requirements

3.2 Provide client with accurate quotation for estimated quantities

4. Advise on irrigation product warranties

4.1 Provide client with clear explanations of the comparisons between products and manufacturer’s warranties

4.2 Confirm individual product warranty terms and conditions from relevant sources of information

4.3 Provide client with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties

5. Negotiate price and payment options

5.1 Explain payment options including store recommended retail pricing for various brand options

5.2 Negotiate individual product prices where necessary to achieve sales

6. Advise on and arrange product service and repairs

6.1 Question client to determine nature of problem

6.2 Identify problem by accessing manufacturer's information

6.3 Offer solutions taking in consideration the nature of problem and available product information

6.4 Identify and discuss the service or repair process

6.5 Quote price and timeline for basic service or repairs

6.6 Obtain client details and record on repair form

6.7 Label item for repair and store securely

6.8 Notify client on completion of service or repair

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

demonstrate and assemble irrigation products and components

determine pump capacities in relation to proposed application

perform basic diagnostic techniques

The candidate must demonstrate knowledge of:

principles and practices for recommending irrigation products and services

manufacturer’s specifications for a range of products

price negotiation techniques and payment options for the store

pump and irrigation equipment characteristics, technical capabilities and limitations

pump and irrigation equipment components, controls, features and functions

store irrigation products and pump range

store product and service and repair policy

Assessors must satisfy current standards for RTOs.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Accessing relevant sources of information to develop product knowledge 
Identify products according to relevant product information 
Operate store products, machinery and equipment safely 
Demonstrate a broad knowledge of irrigation product range 
Identify client's needs 
Provide details of product specifications and explain to clients to assist buying decisions 
Explain features and benefits of products to clients to create a buying environment 
Estimate quantities of irrigation products accurately from measurements and information provided according to product requirements 
Provide client with accurate quotation for estimated quantities 
Provide client with clear explanations of the comparisons between products and manufacturer’s warranties 
Confirm individual product warranty terms and conditions from relevant sources of information 
Provide client with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties 
Explain payment options including store recommended retail pricing for various brand options 
Negotiate individual product prices where necessary to achieve sales 
Question client to determine nature of problem 
Identify problem by accessing manufacturer's information 
Offer solutions taking in consideration the nature of problem and available product information 
Identify and discuss the service or repair process 
Quote price and timeline for basic service or repairs 
Obtain client details and record on repair form 
Label item for repair and store securely 
Notify client on completion of service or repair 

Forms

Assessment Cover Sheet

AHCMER304 - Recommend irrigation products and services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AHCMER304 - Recommend irrigation products and services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: